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Guidelines for refunds and exchanges.
-Please retain your receipt. Our original receipt is required for all returns and exchanges. Additionally, most manufacturers require receipt from purchase for warranty or service.
-All returns or exchanges must occur within 30 days of purchase. We urge all customers to inspect items soon after purchase. Check sizing, fit, operation, and inspect for defects before this 30 day period has passed. All manufacturers have varying policies regarding defects and warranties after our return period passes. Please contact us if you have any questions in this regard.
-Items returned for refund must be in a new and resaleable condition. Used items will be accepted only if there is a manufacturers'defect, and item is brought back within the allowable period. Items may be exchanged at full value. Returns on used items are subject to a 15% restocking fee.
-Items with damage due to misuse or neglect will not be accepted for return or exchange.
-Sale and clearance items may not be eligible for return or exchange. Please ask us about specific items prior to purchase. Additional discounts not valid.
-Online purchases may be returned or exchanged at our retail store. Our store is located at 49 Oak Street in East Ellijay, Georgia. For map and directions to the store click "Find Us" in the banner on the home page.
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Online Store Group Hikes & Local Trails Gear Rental Photo Gallery Contact Us Visitor Information
1215 Industrial Blvd, East Ellijay, Georgia 30540 706-698-HIKE (4453) info@hikenorthgeorgia.com HOURS: MON, THU, FRI 10am- 6pm SAT 9am-6pm SUN 12pm-6pm (Closed TUES & WED)
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